Effective Date:21/11/2024
At Care Nest Essentials, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to initiate a return.
1. Return Eligibility
- Items must be returned within 10 days from the date of delivery.
- Products must be unused, undamaged, and in their original packaging with all tags attached.
- Certain items, such as customized items, or clearance products, beauty products, are non-returnable for hygiene or customization reasons.
2. Return Process
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Step 1: Contact our customer support team at Carenestessentials@gmail.com to initiate a return. Please include your order number and reason for the return.
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Step 2: Once your return is approved, we will provide instructions for shipping the item back.
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Step 3: Ship the product using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7-10 business days.
- Please note that original shipping costs are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
- Exchanges are available for the same item in a different size, color, or variant (if applicable). Contact our support team to arrange an exchange.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 5 days of delivery. Provide photographs of the damage or defect along with your order details. We will arrange a replacement or issue a refund as appropriate.
6. Non-Returnable Items
The following items are not eligible for return:
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Customized items, or Clearance products, Beauty products.
7. Contact Us
If you have any questions about our return policy, please reach out to us at:
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Email: carenestessentials@gmail.com
We value your trust and strive to make your shopping experience with Care Nest Essentials hassle-free. Thank you for choosing us!
